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Service change requests should be submitted in writing to info@Project1319.com. Project 13:19 Production Co. and the client are entitled to cancel a contract agreement at any given time. Should Project 13:19 Production Co. cancel a scheduled service due to inclement weather or other circumstances which would make the event non-viable, a credit for services will be issued to the client. The client is responsible for any third party contract agreements with balances that aren't contracted through Project 13:19 Production Co. Payments made prior to cancellation are subject to refund. Please see Refund Policy for full details.
Please note, refunds will be issued in the original form of payment within 7 business days. In the event the client requests cancellation of this contract 90 days of more before the event, the client is entitled to receive a full refund minus (15% Processing Fee). If the client requests cancellation 45-89 days before the event, (25%) of the contract total will be owed to Project 13:19 Production Co. If client requests cancellation 31-44 days before the event, (50%) of the contract total will be owed to Project 13:19 Production Co. After 30 days in advance of the event, Project 13:19 Production Co. shall be entitled to (100%) of the contract total. No refunds will be given after the conclusion of service.
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